Industry: Insurance | Services: Artificial Intelligence, Data & Analytics, Digital Consulting
Client Overview
The client is a global insurance underwriter specializing in life and property and casualty insurance. With growing demand and increasingly complex risk portfolios, the company needed to modernize its underwriting processes to remain competitive while ensuring compliance and customer satisfaction.
The Challenge
Modernizing a Complex, Manual Underwriting Model
The client’s underwriting processes relied heavily on manual reviews, multiple legacy systems, and fragmented data sources. This resulted in slow turnaround times, inconsistent decision-making, and limited scalability. The insurer needed a digital-first solution to accelerate underwriting and improve operational resilience
Sutherland Solution
Intelligent Underwriting Transformation
Sutherland partnered with the client to reimagine underwriting with automation, data-driven insights, and digital enablement. Key initiatives included:
- Automation of routine tasks to free underwriters for complex decision-making
- AI and analytics integration to enhance risk assessment and pricing accuracy
- Data consolidation and workflow standardization for improved efficiency
- Compliance-focused processes ensuring regulatory adherence across regions
The Outcome
A Smarter, More Scalable Underwriting Model
Through Sutherland’s digital transformation, the client achieved faster underwriting decisions, greater accuracy, and improved compliance. Operational efficiency rose, customer experience improved, and the insurer gained a scalable underwriting framework capable of supporting long-term growth.
KEY OUTCOMES
Reduced Underwriting turnaround times
Improved
Decision accuracy and consistency
Enhanced Compliance and risk management
Scalable
And digital-first underwriting operations
