Sutherland Mortgage — Built on T.R.U.S.T.
Sutherland is a fully licensed, end-to-end mortgage transformation partner for leading banks, lenders, and servicers across the US. With 20+ years of experience in origination, servicing, and capital markets, we help mortgage organizations digitize operations, reduce cycle times, and build resilience—powered by our T.R.U.S.T. framework.
Across more than 80 mortgage clients, we enable lenders to achieve control, clarity, and confidence in every loan through AI-driven operations, deep domain expertise, and a fully compliant delivery ecosystem spanning all 52 US jurisdictions. Our approach integrates underwriting acumen, servicing intelligence, and AI-first automation to strengthen quality, accelerate decisioning, and enhance borrower experience at scale.
The T.R.U.S.T. Framework: Our Operating System for Mortgage
T.R.U.S.T. is Sutherland’s five-pillar blueprint for modern mortgage operations. It reimagines how origination, underwriting, servicing, and capital markets teams operate—embedding transparency, compliance, and digital intelligence into every stage of the mortgage journey. Built on Transformative AI, Risk-Aware operations, Underwriting-Deep expertise, Servicing-Centered delivery, and Transparent governance, T.R.U.S.T. is not just a framework—it’s the operating system powering better mortgage outcomes.
Optimization Outcomes Delivered
Leading Lenders partnering with Sutherland achieve:
- 35%+ reduction in origination costs
- 30–50% automation for straight-through processing
- 50–75% digitization at source with AI/ML
- 30% loan servicing call deflection rate
- 52% reduction in handling time
These outcomes are made possible through a digital ecosystem that includes Extract.AI, Robility®, CX360, Smart Manager, and HelpTree—designed to achieve 60%+ digital operations across the mortgage lifecycle.
Our Core Mortgage Offerings
Sutherland supports transformation across every part of the mortgage value chain with:
- AI-Powered Loan Origination
- Digital Mortgage Operations
- Risk & Compliance Advisory
- Borrower Experience Solutions
- Third-Party Review Services
- Next-Gen Operating Models
- Legacy Modernization
- Automated QC & Audits
Digital & AI Ecosystem
Sutherland integrates intelligent document processing, hyperautomation, conversational AI, CRM/omnichannel platforms, underwriting analytics, and compliance workflows to enable seamless origination, faster underwriting, smarter servicing, and zero-defect post-closing operations.
