Sutherland Sentinel AI® is a comprehensive AI-driven security suite designed to protect remote and hybrid workforces. Optimized for telecommunications operations, it provides cost-effective, bandwidth-friendly, and easy-to-deploy security solutions that scale across global teams.
As the telecommunications sector evolves, customer data protection, compliance, and fraud prevention remain critical challenges—especially with distributed workforces. Telecom providers must secure interactions, prevent identity fraud, and maintain regulatory compliance while ensuring seamless service.
How Sutherland Sentinel AI® Strengthens Telecom Security
Sutherland Sentinel AI® delivers AI-powered security to strengthen telecom operations with:
| Brick-and-Mortar Level Security | Real-Time Identity & Data Protection | Productivity & Compliance Optimization | Comprehensive Activity Auditing |
| Protection equivalent to on-site operations | AI-driven authentication and adaptive data masking | Intelligent monitoring and audit tracking | Full-screen activity monitoring & audit trails |
Sutherland Sentinel AI®: Tailored for Telecom Security
Sentinel AI® Vision | AI-Driven Identity Authentication
In telecom support centers, real-time identity verification is critical to prevent fraud and unauthorized access. Sentinel AI® Vision uses AI-powered facial recognition and object detection to verify user identity and detect unauthorized activity—such as multiple faces on-screen or the presence of restricted objects like mobile phones or notepads. This preemptively mitigates fraud risks and data breaches in customer service environments.
Sentinel AI® Shield | Dynamic Data Masking & Privacy Protection
Handling sensitive customer data is a telecom industry standard. Sentinel AI® Shield ensures adaptive data masking across all browser-based applications, preventing unauthorized access to personally identifiable information (PII) and payment details. Compliant with PCI DSS, GDPR, and CCPA, it automates privacy protection, reducing risks from insider threats.
Sentinel AI® Data | Activity Tracking & Compliance Monitoring
Telecom providers require strict compliance and operational oversight for customer service teams. Sentinel AI® Audit continuously monitors agent activity—tracking application usage, capturing screen content, and generating complete audit trails of user interactions. This AI-powered system detects anomalies in real time, preventing unauthorized access or fraudulent activities while ensuring 100% regulatory compliance.
Sentinel AI® Audio | Secure & Optimized Call Environments
Clear, uninterrupted communication is essential for telecom providers managing customer interactions. Sentinel AI® Audio ensures a professional call environment by actively monitoring and minimizing background noise, preventing disruptions that impact service quality. It intelligently detects and alerts users to excessive ambient sound, helping associates maintain focused, high-quality engagements—reinforcing trust in every telecom conversation.
Secure Your Telecom Workforce Without Compromise
As telecom providers expand remote and hybrid operations, balancing data security, employee privacy, and productivity is essential.
21 Million+
Hours Secured across global telecom enterprises.
11,500+
Telecom Employees Secured with real-time monitoring.
650,000+
Security Events Prevented to ensure 100% compliance.
25+
Leading Telecom Clients Trust Sentinel AI® to protect customer data.
Sutherland Sentinel AI® is a non-intrusive, enterprise-grade solution that secures telecom operations without disrupting productivity.
Secure Your People. Secure Your Data. Pass Every Audit.
