Reducing Manual, Repetitive Processes
Our client is a leading Middle Eastern airline and national carrier that serves approximately 10 million passengers annually to 50 destinations across 27 countries.
This airline was running its revenue accounting process on a legacy system that was unable to keep pace with the company’s growth and expansion. Month-end closures were delayed and interline transactions were presenting a complexity the existing system could not handle. As a result, the volume of transactions that needed human intervention was continuously increasing — adding delays, errors and costs. The airline was looking for a robust feature-rich and future-proof passenger revenue accounting system. One additional challenge was finding experienced revenue accounting talent in the region, so the platform they chose needed to be extremely user friendly and serve as the foundation for their vision of a passenger accounting center of excellence.
Sutherland altra® Delivers
Sutherland has been working with this airline for more than ten years, consistently demonstrating both domain knowledge and innovative solutions, so they turned to us when they were ready to tackle this latest challenge. Our Sutherland altra® platform was one of the few solutions on the market that would directly address the airline’s pain points and included IFRS compliance, government agency invoicing, FIM provisioning, auto reconciliation of all suspense accounts and cost-center accounting.
Sutherland altra® powers the client’s revenue accounting center of excellence and delivers:
Accurate and comprehensive revenue reporting within 24 hours of flight departure
Coupon-level complete MIS within three days of month end
Suspense accounts and tax payable accounts auto-reconciled every month with breakdown at coupon level or document level
Airport tax reports generated with parameters at the local airport tax authority requirements
Reduction in interline rejections on tax billing
Automated correction of upstream data issues using algorithms powered with machine learning
Custom data universe created for MIS to generate reports using BI tools
Interface with NDC XML messages and HOT files
Granular insights into financials and routes for strategic decision making
Sutherland also helped the airline establish the structure and success metrics for the new center of excellence including recruitment, staff augmentation and training, defining roles, responsibilities and key performance indicators