Chatbot Solutions

Automating Customer Happiness.

Combining user-centered design, AI, and 30 years of customer experience leadership, we offer enterprise-grade self-service solutions to help clients scale and grow. Our solution is customized to align with your brand and leverages existing CRM and enterprise systems.

Here's how we partner with you.

Business & Customer Experience (CX) Assessment

Business & CX Assessment

1 - 2 Weeks

  • KPI and other data review
  • CX strategy and systems audit
  • Digital strategy & automation roadmap                                           

Solution Design & Development                          

Solution Design & Development

4 - 6 Weeks

  • Branded UI & content customization
  • End-user & solution validation
  • CRM & transactional systems integrations

Operation & Optimization                                                        

Operation & Optimization

Ongoing

  • Performance reporting & analysis
  • NLP training & content services
  • Solution monitoring & support 

Sales and marketing automation

Leverage conversational marketing to focus on the prospects that matter most.

Chatbots - Sales & Marketing Client

Sales team at insurance leader          

Chatbots - Operation

180K+ prospects / year
67%+ lead automation rate

Chatbots - Results

80%+ sales cycle reduction
28% revenue growth
30% conversion gains

 

Chatbot - Sales and Marketing Automation

Customer care at scale

Invest human capital where necessary. Let your bots do the rest.

Chatbots - Customer Care Client

Care team at leading video provider

Chatbots - Operation

30K+ customers per month
100+ topics covered

Chatbots - Results

43% live chat reduction
4 month payback period
53% ROI                                 

 

Chatbots - Customer Care Dialogue Box