Digital Services
Design
Design thinking and journey mapping are game changers for healthcare
as consumerism becomes more embedded in the industry. Revamping and
transforming the end-user experience will become a true differentiator in healthcare’s
new era.
Analytics/AI
Our SmartHealthSolution suite is a portfolio of analytics offerings
specifically designed to help healthcare Health IT create more personalized
experiences that engage their end users, generate insights to improve outcomes, reduce
waste, optimize profits, and handle healthcare’s complex and evolving regulations.
Customer Engagement Services
Care & Support (Clinical Help Desk)
If there’s any industry that requires a 24/7 clinical IT help desk, it’s healthcare. As
new technology and systems are continually adopted, clinicians and employees will
need continued help to work with these new tools. Whether it’s a simple question
about downloading a file or a physician trying to document a patient’s life-threatening
allergy prior to surgery, having an intelligent and capable IT help desk is imperative.
Training
The speed of change and adaptation needed for healthcare Health IT has
increased dramatically. To help successfully transition to new systems and
procedures, we’re able to help healthcare organizations deliver training services to
their employees and end users.
Business Process Services
Health Information Management
This solution allows us to collect, organize, analyze, and integrate data to provide
actionable insights into clinical, operational, and financial issues. We can provide
analysis and key insights into a healthcare organization’s management that can
reduce costs, enhance productivity, and increase revenue.
Custom Interface Development
To improve the user experience, many healthcare Health IT need to create
custom interfaces for their users to help engage employees and simplify processes.
Sutherland not only builds and re-engineers custom interfaces but it connects legacy
and disparate systems all into one interface.
Product Engineering
These services help healthcare Health IT properly perform user-acceptance
testing, product support and customization, installation, and post-installation support
services.
Testing-as-a-Service
We can help healthcare Health IT fulfill all their testing needs—from properly
performing functional testing, load testing, performance and benchmark testing to
regression testing and mobile application testing.