Industry: Retail & Consumer Packaged Goods | Services: Automation
Client Overview
A leading bank in the MENA region, generating over US$2 billion in annual revenue, offering retail, business, and investment banking products. Facing growing regulatory pressure and intensifying competition from fintech and non-traditional finance players, the bank sought to scale sustainably and differentiate via data and analytics.
The Challenge
Regulatory Pressure and Weak Analytics Capabilities Obstruct Growth
Despite its strong market position, the bank lacked deep data capabilities and a unified framework to derive insights across business lines. Regulatory demands were mounting, while competition from more agile digital financial players threatened market share. The bank needed a partner to help build a differentiated data strategy, unlock insights, and create operational excellence.
Sutherland Solution
Rapid Build of Data Foundation, Strategy, and Operating ModelSutherland teamed up with the bank to craft and execute a multi-pronged data transformation:
- Developed a data roadmap and strategy covering all units and geographies, including defining data domains, talent needs, platform requirements, and designing an investment case.
- Built a control tower to report on key metrics and deliver early wins.
- Identified high-value analytics use cases across business units and quantified their projected impact.
- Implemented a new operating model (people, processes, platforms) in 4 months to operationalize data insights across the bank.
The Outcome
Data Insight-driven Transformation Delivers Measurable, Sustainable Gains
The bank now operates with a holistic data strategy and new operating model deployed in just 4 months, which produced meaningful ROI within the same year. The control tower provides live visibility into metrics, enabling continuous optimization. Regulatory compliance is better managed, competitive differentiation strengthened, and the basis for further growth via data capabilities firmly established.
KEY OUTCOMES
Months to implement the new operating model across units and geographies
