The Challenge
Mounting Regulatory Pressure and Lack of Data Capabilities Stall Business Growth
Offering a range of banking services, including business banking, retail banking, and investment products, our client is a leading bank in the MENA region, generating more than $2 billion in annual revenue.
They were looking to scale the business sustainably while keeping up with regulatory pressures and fierce competition from non-traditional finance and technology firms. To do so, they needed to develop a differentiated data strategy that offered unique capabilities, setting the company aside from other players in the industry.
They needed a partner that had the digital capabilities to lead this comprehensive transformation and help the bank unlock actionable business insights and deliver sustainable growth.
The Outcome
Data Transformation Through Advanced Analytics
Sutherland’s global team of experts, and core expertise in advanced analytics, made us the ideal partner to deliver on the client’s needs.
Our first course of action was to build a strong data foundation. We developed a data roadmap aimed at creating business value for each unit, informing the overarching data strategy for the company.
From there, we built a business case for total cost of ownership as well as an investment case for key capabilities including talent and platforms, and designed data domains and the data roadmap to kick off critical initiatives. A ‘control tower’ was implemented to report key metrics and demonstrate value and near-term wins.
Next, we identified valuable analytics use cases and quantified value for each business unit, giving expert guidance on the long-term data journey and important considerations such as key hires and organizational changes.
With a clear roadmap to achieve the client’s goal, and a holistic strategy involving all business units and geographies, a new operating model was implemented in just four months. The rapid transformation resulted in exceptional ROI in the same year, enabling our client to retain its position as a leading retail and business bank in the region. That’s digital performance unlocked and measurable results delivered!
Timeframe for Delivering New Operating Model
Unlock the Power of Data & Analytics for Operational Excellence
Services
Data & Analytics, Digital Consulting
Industry
Financial Services
