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The future of customer care is already here for early adopters. They’ve reimagined customer service as experiential and pleasurable rather than just functional and tolerable. But those companies remain in the minority. Gartner has reported that 89% of companies now compete primarily on experience and those that excel at experiences are five times more valuable than those that do not.
So, where will your company be when the future arrives?
The answer will depend largely on how quickly and fully you embrace seven key trends that are transforming today’s customer experience (CX) and, by extension, customer care. In this webinar, we will share these trends as well as how businesses have started to put themselves well ahead in transforming their customer-care function from a cost center into a sales and profit engine.