Case Study | Insurance

Standard Insurance offers a comprehensive line of products, including individual disability insurance, group insurance, and retirement plans. It’s their mission to foster a trusted culture of caring.

Services Sutherland Labs, Digital Engineering Services, Business Process Services
Industry Insurance
JUNE 19, 2019

Standard Insurance’s contact centers handled phone calls, documentation search, and information delivery from claimants to physicians. This process required 5-10 minutes and proved inefficient. They turned to Sutherland for a digital transformation roadmap and operations strategy to reduce time spent manually performing this process so that claims could quickly be transitioned to a specialist.


Sutherland’s digital transformation solution delivers cost savings, process improvements, and increased efficiency to Standard Insurance. With a best-in-class service center solution targeting two locations, the work is split evenly for organizational change. Contact center associates no longer have to review each case before calling a claimant or physician, lowering call volume and shortening the claims setup process.


The Time for Digital Transformation is Now

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