Guardian Group is an integrated financial services organization with a focus on life, health, property and casualty insurance, pensions, and asset management. The company serves global markets and has earned a strong reputation as a forward-thinking insurance organization. After expanding to new locations, Guardian Group sought to improve its overall customer experience as part of a company-wide business process transformation initiative.
Sutherland started its engagement with Guardian by conducting a comprehensive scan of all major business functions. The consultants gathered detailed operational data and held discussions with key executives to understand the current state of processes.
The Sutherland team then identified numerous transformation opportunities that allowed for enhanced client decision-making and prioritization.