- Banking and Financial Services
- Business Process Transformation
- Digital Transformation
The company handled loans in-house and lacked formalized processes. Applications were taken by collecting information from the borrower without supporting documentation, which often resulted in missing information and incomplete loan packages, with subsequent processing delays and low customer satisfaction. The company wanted recommendations from an industry expert who could improve the work ow and the loan origination system (LOS) implementation to maximize the benefits of the new system, and transform the whole mortgage operation for greater effectiveness at lower cost.