Improving Healthcare Business Process
Project Overview
Palomar Health offers a wide range of services, including home healthcare, skilled nursing, behavioral health services, community health education programs, and more. Their mission is to promote health within the communities they serve, with a focus on building a coordinated system of care that concentrates technology, expertise, and innovation. Palomar Health works with a valued partner to meet health care regulations in an efficient manner, reduce costs, and avoid disrupting business to achieve healthcare patient satisfaction.
- Services
- Business Process Transformation
- Digital Transformation
- Industry
- Healthcare
Appeared in the
Top 1
of multiple 2019 national and world’s best hospitals rankings
Designated as the
1th most technologically advanced
hospital in the world
Serves communities over an
1 square mile area
in Southern California
The ICD-10 regulation proved tricky for Palomar Health. Using their coding department would mean significant expenditures on training and new
hires, with no guarantee of success.
Meanwhile, outsourcing their coding would
remove transparency from this business process. They turned to Sutherland for flexible solutions that would accommodate this transition while maintaining transparency in pricing and production.
The Outcome
Sutherland’s customized, end-to-end healthcare business process solution took over all aspects of Palomar Health’s coding functions and introduced staffing flexibility at no additional cost. As a result, the transition to ICD-10 proved more manageable. Sutherland’s solution included the training and management of coders, the right-sourcing of certified coders for improved workflow and productivity, and an on-demand reporting dashboard for transparency into productivity and output.
Increased Production
Gain for coders Flexible workflows usher in productivity and process improvement.
Consistent Management
Quality maintained. Service level agreements are always met.
Reduced costs from $70 million to
$1 million
Outcomes-based pricing ensures additional transparency into value.
30+ years of work.
For over 30 years, we’ve worked closely with organizations that care deeply about the customer experience, including 120+ of the Fortune 1000 and global leaders in almost every major industry.
Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
