- Banking and Financial Services
- Business Process Transformation
- Customer Engagement Transformation
Prior to engaging Sutherland, the client lacked workflows and visibility into the status o± loans in the origination process. Lack of process and visibility created confusion among employees working the loans and with borrowers who awaited completion of the lending process. The client engaged Sutherland to reinvent the loan origination process to match their new systems and provide visibility into the status of loans in the lending process.