Why Automation Fails

Take the stress out of game launches with our tailored support designed to deliver exceptional experiences and engagement.

Combine tailored research methodologies with purpose-built labs and deep domain expertise for actionable insights that ensure your games are engaging, meaningful, and memorable.

Blend the best of AI-human synergies in your content moderation capabilities to maintain a safe, positive gaming experience without stifling the fun.

Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. At Sutherland, we collaborate with our clients to infuse AI, user-focused design and operational excellence across various areas, including Knowledge Management, Agent Experience, Manager Experience, Workforce Management, Quality, Talent Acquisition, and more.

Sutherland's solution focuses on revolutionizing network management through AI-powered predictive analytics and machine learning. This innovative approach enables operators to proactively identify and rectify impending network service issues, thereby maintaining seamless connectivity.

Sutherland Telco BPaaS offers telecom operators the opportunity to transition into agile, digital service providers using a SaaS OSS/BSS stack enhanced by AI. Our solution empowers you to streamline customer journeys, harness marketplace capabilities, and seamlessly integrate partners, reducing time-to-market without hefty initial investments.

Sutherland's IoT-as-a-Service seamlessly integrates IT, IoT, and OT data onto a unified platform. Leveraging advanced technologies like predictive modeling, it achieves impactful business outcomes in terms of productivity, efficiency, and safety and security for both people and assets within various spaces.

In today’s fiercely competitive gaming landscape, studios must differentiate their offerings. Learn how quality playtesting and research services can elevate your player and development experience.

The foundation of gaming success depends on players feeling safe. Find out how to blend human intelligence with smart AI capabilities to level up content moderation for a positive brand experience.

Game launches are big business, whether you’re an indie or AAA. Studios need to deliver gaming excellence and exceptional support. Learn how to get the best of both worlds for better business results.

Gen AI is set to transform customer experiences. How can you set the right strategy to make your Gen AI deployment a success?

How a cybersecurity leader serving the world’s top companies implemented an end-to-end support solution to cut costs, enhance service delivery, and improve the customer experience.

How a global information services and software solutions leader transformed its customer success operations through predictive analytics, intelligent insights, and streamlined processes.

With the help of Sutherland, Stride K12 overhauled the user experience and enabled insightful decision-making.

Providing your customers with an omnichannel experience is now essential. Learn how to incorporate a seamless journey across all your channels.

Learn how to maximize your contact center and transform your customer touchpoints for a seamless experience across all your channels.

From cost-efficiency and enhanced security to future-ready solutions and streamlined performance, find out how OCI can scale up your business innovation.

Explore the rise of a new era of hands-free testing with AI driven QA.

Microsoft’s Azure Cloud can help businesses make the most of cloud facilities. Here are the top 5 reasons why you should migrate your data center to Azure.

View our on-demand webinar and discover how you can start your journey to omnichannel operations.

Now is the time to turn today's customer service operations into a viable source of revenue. Join us on LinkedIn Live to find out how.

Customer analytics are essential for forward-thinking businesses. But what analytics do you need to deliver a digital-first customer experience? Find out.

Robotic Process Automation (RPA), Intelligent Automation and hyperautomation overlap significantly, but they offer different benefits. Learn more.

Learn about how hyperautomation differs from mere automation.

How prioritizing trust in the user experience will help you maximize metaverse opportunities and unlock growth.

Attended RPA bots are activated by users who can trigger them when needed. Unattended RPA works on a set schedule. Explore the differences between the two.

Traditional customer care metrics have taken service and support as far as they can. New AI-driven analytics are stepping up to carry the contact center forward.

Tomorrow’s customer care will pay for itself by driving greater value. Some brands are profiting already.

Having an optimized real-time analytics architecture is essential for an optimally functioning system. Do not lose out on key insights with our guide.

Are you interested in learning more about the different types of customer analytics? Look no further than this quick guide from Sutherland.

Real-time customer analytics is a critical strategy that can no longer be considered optional. Learn about the importance and advantages it can provide here.

Contact center spending, done right, can drive down costs without compromising growth.

Hyperautomation use cases range widely across several industries like retail, travel, tech, insurance, and more. Learn how valuable hyperautomation can be to your business.

Intelligent process automation (or intelligent automation) and robotic process automation overlap significantly, but there are a few differences. Learn more.

In the next decade customer care will undergo major changes. Getting in front of them is the key to success.