Infographic | Travel Transportation Hospitality and Logistics

Top 5 ways Customer-focused Airlines Can Stay Aloft

No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights. As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings. Here are the strategies customer-focused moves airlines can consistently apply to glide closer to profitability.

AUGUST 11, 2021

Maximize CX While Protecting Profits

Hemal Shah

Sr VP & Global Head - Travel Solutions & Strategy

Hemal is passionate about helping the Travel & Hospitality industry solve business challenges through technology-led Innovation.

Hemal Shah

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