Hemal Shah
Sr VP & Global Head - Travel Solutions & Strategy
Hemal is passionate about helping the Travel & Hospitality industry solve business challenges through technology-led Innovation.
Please fill out the form below for business, media and press inquires. For HR inquires, visit the careers page
We look forward to talking soon.
Infographic | Travel Transportation Hospitality and Logistics
No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights. As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings. Here are the strategies customer-focused moves airlines can consistently apply to glide closer to profitability.
AUGUST 11, 2021
Blog | Travel Transportation Hospitality and Logistics
Ensure the automation your business builds gets the results it needs by applying AI-powered analytics and CX intelligence to create human-centered user experiences.
Case Study | Travel Transportation Hospitality and Logistics
View our case study on how Sutherland helped Global Courier automate to improve debt recovery, cut costs, and increase customer satisfaction.
Blog | Travel Transportation Hospitality and Logistics
Airlines must pivot fast to keep customers happy. With the right digital solutions, airlines can respond to fluid conditions in real time, every time.
Blog | Travel Transportation Hospitality and Logistics
These days, dealing with uncertainty is the new definition of business as usual. What hasn’t changed is the hospitality industry’s laser focus on driving occupancy, RevPAR, loyalty/retention and competitively differentiated guest experiences.
Infographic | Travel Transportation Hospitality and Logistics
Hotel occupancy is on the rise in many places, thanks to pent-up demand for leisure travel. While this is good news for hotels that have enough staff, overall revenue remains down for much of the hotel industry. That’s because conventions and mid-week business bookings haven’t rebounded to anywhere near pre-Covid levels in most markets. And there’s no telling whether they ever will, now that video meetings are the norm.
Infographic | Travel Transportation Hospitality and Logistics
No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights. As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings. Here are the strategies customer-focused moves airlines can consistently apply to glide closer to profitability.
Blog | Travel Transportation Hospitality and Logistics
Where to next? Answering this question is far easier for travelers than for hotels and airlines. Domestic travel is bouncing back in many regions, and pent-up demand for leisure trips abroad signals good news for the industry’s conceivable future. However, the sector’s largest profit engine, business travel, is a big unknown. It remains to be seen whether businesses and their employees will show a renewed appetite for corporate trips in today’s Zoom-ubiquitous world.
Case Study | Travel Transportation Hospitality and Logistics
Read our case study on how Sutherland helped a top India airline save time and manpower with Sutherland Robility.
Case Study | Travel Transportation Hospitality and Logistics
View our case study on how Sutherland's unique approach helped a large hospitality company innovate business processes.
Blog | Travel Transportation Hospitality and Logistics
While COVID 19 has inflicted a devastating blow, it is fascinating to see how the industry has quickly adapted and evolved.
Case Study | Travel Transportation Hospitality and Logistics
Read our case study on how Sutherland created a seamless process transformation for Scandinavian Airlines that drove efficiency and cost savings.
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