Increased productivity and cash flow.

The client grew significantly through acquisition and needed to streamline efficiencies and reduce costs across their organization. To achieve this, Sutherland conducted in-depth onsite assessments where our team organized reviews by observing and mapping processes, and interviewing subject matter experts.

Overall the research revealed several opportunities for improvement:

• Account reconciliation work was often reprioritized and lacked effective backup plans
• Billing & collections, financial reporting, and general accounting activities were centralized for some businesses and not others
• Accounts payable and travel expenses were only partially transitioned to shared services centers, leaving varied processes in disparate locations
• European processing was mostly contained within each country and within the businesses, with very little shared services
• Reinsurance accounting was being supported in multiple locations, using different technology in each location